Effective Year: 2020
Complete Human Network Sdn. Bhd. (“CHN”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal data in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
This Privacy Notice outlines how we collect, use, disclose, and protect your personal data. By engaging with CHN—whether through our websites, services, or communications—you consent to the practices described in this notice.
1. What Personal Data We Collect
We may collect and process the following types of personal data:
Personal Identification: Name, IC/passport number, job title, company name.
Contact Information: Email address, phone number, mailing address.
Business Information: Nature of your business, services required, feedback, and correspondence.
Technical Data: IP address, browser type, device information, and browsing activity on our website (collected via cookies and analytics tools).
Other Data: Any information you voluntarily provide to us during enquiries, support interactions, or events.
2. How We Collect Your Data
We may collect your personal data through the following channels:
When you fill in forms on our website or submit queries.
When you register for events, request a quote, or subscribe to our newsletter.
Through direct communication (email, phone, in-person).
From cookies and tracking tools used on our website.
From publicly available sources or referrals (e.g., LinkedIn, business directories).
3. Why We Collect and Use Your Data
Your personal data may be used for the following purposes:
To provide our services or fulfill your requests.
To respond to your inquiries or complaints.
To manage business relationships and deliver client support.
For marketing and promotional purposes (with your consent).
To improve our website, services, and user experience.
For legal, regulatory, or compliance purposes.
4. Disclosure of Your Personal Data
We do not sell your personal data. However, we may share it with:
Trusted third-party service providers (e.g., IT vendors, marketing agencies, payment gateways).
Business partners for collaboration or joint marketing (with your consent).
Legal, regulatory, or government authorities, if required by law.
All parties we engage are required to handle your data with strict confidentiality and comply with PDPA obligations.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When no longer needed, we will securely delete or anonymize the data.
6. Your Rights Under PDPA
You have the right to:
Access and request a copy of your personal data.
Correct or update inaccurate or outdated information.
Withdraw consent or restrict processing (subject to legal obligations).
Object to marketing communications at any time.
To exercise your rights, please contact us using the details provided below.
7. Security Measures
We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse. This includes firewalls, encryption, access controls, and staff training.
8. Use of Cookies
Our website uses cookies and similar technologies to improve functionality and user experience. You can control or disable cookies through your browser settings.
9. Third-Party Links
Our website may include links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before sharing your data.
10. Updates to This Notice
We may update this Privacy Notice from time to time. The latest version will always be available on our website. Material changes will be communicated where appropriate.