ETIQA – Case Studies

Background & Challenges

  • iOS STP Project launched in May 2015.
  • Customer want to focus on Core business, requires mobility expert to help drive their digital initiatives.

Scope of work

  • Implement, deploy and enable over thousands of iPads deployment within weeks.
  • End to end iOS STP Mobility Helpdesk Support for Level 1 and 2 support, over thousands of insurance agents nationwide with high rate of first call resolution.


  • IT able to focus on enhancing their system.
  • Achieve full Digital adoption amongst agents within short period of time.
  • Future expansion plan for ASEAN region.